FLAME University achieves a comprehensive 360 degree view of their Students, Faculty, and Staff Members by leveraging Salesforce Experience Cloud

Introduction

Techila Global Services is working with FLAME University, a prestigious private co-educational and fully residential university located in Pune, India. FLAME University sought to obtain a complete and detailed understanding of their students, faculty, and staff members. To achieve this, Techila Global Services implemented Salesforce Experience Cloud. 

With Salesforce Experience Cloud, FLAME University now has access to a comprehensive 360-degree view of all relevant data related to students, faculty, and staff members. This solution allows FLAME University to centralize all of its data, making it easier to manage, analyze, and leverage for strategic decision-making. 

By leveraging Salesforce Experience Cloud, FLAME University can now streamline its administrative and academic processes, leading to improved operational efficiency and a better overall student experience. With the help of Techila Global Services, FLAME University is able to fully leverage the power of Salesforce Experience Cloud to achieve its goals and objectives. 

Challenges

• Capture Students information at a single place rather than storing the same at multiple levels​
• Login provision for Students to access the Courses they are interested into ​
• Provision of Portal that can be used to assess the students learning as well as their attendance in person​
• Helps in broadcasting the message to every individual in terms of Notifications​
• Missing 360-degree view of Students as well as their progress on exams​
• Update the Minutes/Discussion done internally within the faculty members for the progress​
• Missing Online payment when Students opt for specific Courses​
• Raise a ticket in terms of any issues, suggestions​

Solution

• Custom solution developed for the students as well Staff using the “Experience Cloud”​
• Students are provided the permission to block their attendance when they are in the Class room​
• Geo-Locations are captured for each Students and “Check-In” as well as “Check-Out” of the classes to maintain the integrity.​
• Multiple processes for Students, Hostels, Staff members and Announcements are developed in a manner so that information is broadcasted at a Run time.​
• MIS is facilitated for the University so that all the information is available for the Stakeholder team​
• Launching of application via native mobile application was done so that it is accessible from anywhere ​
• Integration with Razor Pay for Online payment for the students.​

Result

• Build Customer’s confidence by removing the manual intervention taken over by automation.​
• Complete 360-degree information for the Students/Staff Members/Admin/etc. as well as their payment information​
• UI was designed and developed in a manner that it covers all aspects of Student’s Journey.​
• Information is available 24×7, up-to-date and Real-Time.​