A leading financial lending company leverages Salesforce Solution

Introduction

With the recent acquisition of multiple financial lending companies, the need was to have a Central CRM solution that is accessible to everyone across the board. One system was desired instead of multiple systems currently being used. Also, Customers would like to get the best option from multiple loan operators to find optimal terms for loans, insurance, etc. so that they don’t need to go to market for their requirements.

Challenges

• Enable multiple business processes to be catered under one system.
• Flexibility to their Loan Officer to lend money as per the customer’s requirement
• Ensure that proper process from Pre-Approval, Processing, Underwriting, Approval, and Closure is maintained
• Tracking of payments received from the Customer which is done manually
• Integration with the Loan Operators who provide suitable terms for loans
• Missing 360-degree view as well as for analytics of their customers
• Collaboration with Syndicators for Funding of the deal if the stake is high

Solution

• Multiple processes being used across the Organization are consolidated into ONE solution.
• Solution is designed which provides every bit of information from Origination, Underwriting to Closure
• MIS is facilitated for the stake owner to check how much money as well as payments are disbursed and recovered from the customers.
• Solution is designed with various Reports/Dashboards developed as per the requirements
• Data Cleansing activity was done in order to have single application across the Organization
• Integration with the LendingTree to extract the Prospects which are currently active in the Market.
• Stages are defined and each stage define the process for execution.
• Document generation from the System as per the Customer’s need

Result

• Increase Customer Satisfaction and revenue growth based on the solution.
• Information is available 24×7, up-to-date and Real-Time.
• Increase in Customer’s Trust as Customer is called “God” in business.
• Complete 360-degree information for the Customers and their payment status