Introduction to Service Cloud

Salesforce offers Service Cloud as Software as a Service. Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster and more personalized service. With Salesforce Service Cloud, you can create a connected knowledge base, enable live agent chat, manage case interactions all at one platform. You can have personalized customer interactions or even up-sell your products/ services based on his/her past activity data.

Introduction to Salesforce Service cloud

What is Salesforce Service cloud?

Why service cloud?

Features of service cloud

Case Management

Service console

Knowledge Base

Self service communities