Here are the major steps involved in raising a support case in Salesforce:
Visit the Help and Training page after logging into your Salesforce CRM account.
Click on the option of Contact Support at the bottom of the page.)
Raise your case on clicking the Create a Case option.
Select the Topic, Issue, and Category for your support case
Check for any pre-existing cases or topics relating to your case.
Once you are certain there are no topics relating to your case, click on Create a Case.
Finally, add the necessary case details and click on Submit to complete the process.
How to use Salesforce for custom support?
Salesforce no longer provides support services to its users. If you are willing for receiving custom support for your Salesforce CRM, you can approach our team by shooting us an email or calling us on our Salesforce support number.
Our Salesforce professionals provide reliable administration support and development support services based on your specific needs and requirements.
What digital channels does Salesforce support?
Salesforce supports a variety of digital channels for managing customer database and using the same for providing personalized services to the clients. Some of these channels include:
Web
Mobile
Desktop and mobile applications
Emails
Search engines
Social media
How to contact Salesforce support?
You can contact our Salesforce support by writing a mail to our Salesforce support email or give us a call on our Salesforce support phone number.
Who can see support tickets on Salesforce?
Salesforce users seeking specific support for dealing with their system can see support tickers on Salesforce. Support tickets are nothing but a digitized version of asking the users to stay in line and wait until their cases are solved.
What are all the services that Salesforce supports?
Salesforce supports an array of marketing and sales services pertaining to managing the customer database and establishing healthy customer relations. Some of these services include:
Lead management, scoring, and nurturing
Recording and tracking customer details
Recording and tracking activities carried out by sales reps
Developing and deploying robust business applications
Integrating Salesforce with suitable third-party platforms